How do I submit a formal complaint to Uber headquarters?

Legal or formal notices should be sent via certified mail to 1725 3rd Street, San Francisco, California 94158. For standard customer complaints, Uber recommends using its Help Center.

Uber Headquarters: Address, Executive Team, and Support Guide (2026)

Q: Is Uber HQ open for public visits?

No. Uber’s Mission Bay headquarters campus is reserved for employees and scheduled business visitors only.

Q: Where can I find an Uber Greenlight Hub?

Uber Greenlight Hub locations can be found through the Help section in the Uber Driver app, which provides information on nearby physical support centers for services such as vehicle inspections or account activations.

Q: What is the best way to contact an Uber executive?

Direct contact information for Uber executives is not publicly available. The most effective approach is to reach out through Uber’s corporate LinkedIn presence or official media and communications channels.

Uber Technologies Inc. is a global leader in mobility and logistics, operating in over 10,000 cities worldwide. While its influence is global, the heart of the company’s strategic decision-making, product development, and engineering is located at the Uber headquarters in San Francisco, California.

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Where is the Uber Corporate Office? (Updated)

For many years, Uber was located at 1455 Market Street. However, Uber has since moved its global operations to a massive, custom-built campus in the Mission Bay district.

Primary Headquarters Address: 1725 3rd St, San Francisco, CA 94158, United States.
Mailing/Legal Address: 1515 3rd Street, San Francisco, CA 94158.
Corporate Phone Number: 1-866-576-1039
Emergency Contact: 1-800-353-8237 (For medical emergencies or safety incidents only).
Official Website: https://www.uber.com/

Pro Tip for Visitors: The Mission Bay campus is a secure facility located near the Chase Center. It is not open to the general public or for walk-in driver support. If you are a driver needing in-person help, you must visit an Uber Greenlight Hub.

Uber Executive Leadership Team (2026)

As of 2026, these are the key figures leading Uber:

Dara Khosrowshahi – Chief Executive Officer (CEO): Has led Uber since 2017, focusing on profitability and the integration of autonomous vehicle technology.
Balaji Krishnamurthy – Chief Financial Officer (CFO): Newly appointed in early 2026 to lead Uber’s global financial strategy.
Garrett Camp – Co-Founder & Chairman: Continues to provide strategic oversight and guidance on the board.
Andrew Macdonald – SVP, Mobility & Business Operations: Responsible for the global ridesharing business and operational efficiency.
Jill Hazelbaker – SVP, Marketing, Communications & Public Policy: Leads the global brand and handles government relations.

How to Contact Uber for Support or Complaints

To get a faster response when reaching out to Uber you will want to make sure you are getting ahold of the right person at the right department.

1. For Riders and Drivers

Most issues are resolved fastest via the Uber App. Navigate to “Account” > “Help” to report lost items, fare discrepancies, or account issues.

Help Center: help.uber.com
Twitter Support: Reach out to @Uber_Support for public assistance.

2. For Business and Media

Uber for Business: uber.com/business for corporate travel and gift card inquiries.
Press/Media: Contact [email protected] for official statements or interview requests.
Investor Relations: Visit the Uber Investor Relations portal for financial reports.

History and Global Presence

Founded in 2009 by Garrett Camp and Travis Kalanick, Uber started as a luxury car service (UberCab) in San Francisco. Today, it has evolved into a “super-app” encompassing ride-hailing, food delivery (Uber Eats), freight logistics, and autonomous mobility.

Regional Offices

While the San Francisco HQ manages global strategy, Uber maintains major regional hubs to oversee local operations:

North America: New York City, Chicago, Toronto.
Europe: Amsterdam (International HQ), London, Paris.
Asia-Pacific: Singapore, Tokyo, Sydney.
Latin America: Mexico City, São Paulo.

Main Competitors in the 2026 Landscape

In the U.S. and global markets, Uber faces significant competition across different sectors:

Lyft: Uber’s primary U.S. rival. While Uber has diversified, Lyft remains focused on being the most driver-friendly ride-hailing option in North America.
DoorDash: The main competitor for Uber Eats in the food and grocery delivery space.
Waymo & Tesla: In 2026, the competition has shifted to Autonomous Vehicles (AVs). Uber now competes with Google’s Waymo and Tesla’s Cybercab fleet for the future of robotaxis.
Niche Alternatives: Companies like Alto (premium, employee-driven SUVs) and Wingz (specialized airport transport) offer specialized alternatives to Uber’s standard services.

Frequently Asked Questions (FAQs)

Is Uber HQ open for public visits?

No. The Mission Bay campus is for employees and scheduled business visitors only.

How do I submit a formal complaint to headquarters?

Legal or formal notices should be sent via certified mail to 1725 3rd St, San Francisco, CA 94158. For standard complaints, use the Help Center.

Where can I find an Uber Greenlight Hub?

Use the “Help” section in the Driver app to find the nearest physical support center for vehicle inspections or account activations.

What is the best way to contact an Uber executive?

Direct executive emails are not public. It is best to reach out via Uber’s LinkedIn corporate page or through official media channels.

Have you visited the new Mission Bay campus or used Uber recently? Share your experience with their corporate support in the comments below!