Turo is headquartered in San Francisco, California, at 116 New Montgomery Street, Suite 700, San Francisco, CA 94105, United States. Turo does not provide a direct general phone line, so the best starting point for most issues is the Turo Help Center.
For media requests, Turo lists [email protected] as the official email contact. For customer, host, or account-related issues, the support portal is usually the most useful route because it can direct the message to the right team. That makes the company easier to reach for practical help even without a public general inquiries number. It also helps to understand kinder morgan headquarters address, corporate office, phone number & company information.
Turo is best known for peer-to-peer car sharing, where people can rent out their vehicles or book cars from local hosts. The company has grown into a major marketplace with a San Francisco headquarters, a global leadership team, and a set of official resources for renters, hosts, journalists, and job seekers.
Headquarters quick facts
| Item | Details |
|---|---|
| Corporate headquarters | 116 New Montgomery Street, Suite 700, San Francisco, CA 94105, United States |
| General phone line | No direct public phone number for general inquiries |
| Primary support path | Turo Help Center |
| Media contact | [email protected] |
| Mailing address | Turo Inc., 116 New Montgomery Street, Suite 700, San Francisco, CA 94105 |
How to contact Turo corporate headquarters
The right contact path depends on the type of issue. Turo keeps most support online, which is useful for written records and account-specific troubleshooting.
Official primary contact: Turo Help Center
The Turo Help Center is the main route for renters, hosts, and account holders who need help with booking issues, vehicle problems, account access, policy questions, claims, or payment-related concerns. It is the most practical option when you need a case to be logged and routed to the appropriate team.
Official alternate contact: media email
[email protected] is the official media contact for journalists, editors, and communications teams seeking statements, background information, or interview requests. This is not the best route for customer service problems.
Secondary public escalation option: social media
Turo is active on major social platforms, including Twitter/X, Facebook, and Instagram. These channels can be useful for public visibility or for asking where to direct a request, but they should be treated as secondary options rather than the main support path.
Mailing address
For formal correspondence, Turo’s mailing address is:
Turo Inc.
116 New Montgomery Street, Suite 700
San Francisco, CA 94105
Best ways to reach the right department for real help
If a first message does not resolve the issue, it helps to move in a structured order. Turo’s public contact setup favors written support, so clear documentation matters.
| Issue type | Best contact path | Why this is the best fit |
|---|---|---|
| Booking, trip, or host/renter account issues | Turo Help Center | Routes the request into support with the relevant trip or account context. |
| Billing or payment concerns | Turo Help Center | Creates a written trail and links the issue to the account or booking. |
| Vehicle damage or claim-related questions | Turo Help Center | Most useful for case tracking and follow-up documentation. |
| Media requests | [email protected] | Official communications channel for journalists and publications. |
| General corporate correspondence | Mailing address | Useful for formal letters, legal notices, or records-based correspondence. |
| Public visibility or quick routing help | Social media | Best as a secondary step when you want a public-facing nudge. |
Escalation ladder
- First step: Submit the issue through the Turo Help Center so it is tied to the correct account, trip, or host profile.
- Second step: If the case is unresolved, respond with screenshots, timestamps, reservation numbers, or ticket references so the next review is easier.
- Third step: Use the mailing address for formal written correspondence or contact the media address only if the matter truly involves press or communications.
What to have ready before you contact Turo again
- Reservation number or trip ID
- Account email address
- Vehicle listing or host name, if relevant
- Timestamps for the issue
- Photos or screenshots
- Prior support ticket number
- Payment confirmation or refund details, if applicable
Executive snapshot
Turo’s leadership has helped guide the company from a small peer-to-peer car-sharing idea into a larger marketplace platform. The following names were provided in the company background material:
- Andre Haddad — Chief Executive Officer
- Xavier Collins — Vice President of UK and New Ventures
- Shelby Clark — Founder
- Alex Benn — Chief Operating Officer
Andre Haddad joined Turo in 2011 and has played a key role in scaling the business. Shelby Clark founded the company and helped establish the original peer-to-peer car-sharing model.
What Turo does
Turo is a peer-to-peer car-sharing company that lets people rent out their own vehicles or book cars from local hosts. It is often described as the “Airbnb for cars” because the marketplace connects vehicle owners and renters directly.
The platform has been positioned around flexible access to vehicles rather than traditional rental counters. That model supports a wide range of listings, including everyday vehicles and more distinctive options, depending on what hosts make available.
Company history and rebrand context
Turo was founded in 2010 by Shelby Clark under the name RelayRides. In 2015, the company rebranded to Turo, aligning the brand more closely with its growing marketplace and travel-focused identity.
Over time, the company expanded beyond the United States into markets such as Canada and the United Kingdom. Funding from investors including Kleiner Perkins, Shasta Ventures, and GV supported its growth and platform development.
Like many marketplace businesses, Turo has also faced regulatory challenges while adapting to different local rules. That history helps explain why its public support and company information are organized around structured online channels.
Helpful official resources
- Official website
- Host Hub
- Turo Blog
- Careers page
Related company context
Turo operates in the broader transportation and mobility space, where contact structures can vary widely across companies. For comparison, some large companies in other sectors publish more direct headquarters and investor contact paths, such as Energy Transfer headquarters details, Kinder Morgan corporate office information, and Enterprise Products Partners contact information.
Frequently asked questions
Where is Turo headquartered?
Turo is headquartered at 116 New Montgomery Street, Suite 700, San Francisco, CA 94105, United States.
Does Turo have a public phone number for general inquiries?
Turo does not provide a direct public phone line for general inquiries. The Help Center is the main support route.
What is Turo’s media contact?
The official media email listed is [email protected].
Can I contact Turo by mail?
Yes. Formal mail can be sent to Turo Inc., 116 New Montgomery Street, Suite 700, San Francisco, CA 94105.
What should I use for account or booking issues?
Use the Turo Help Center. It is the most practical route for trip, billing, and account-specific support.
Company background at a glance
- Founded in 2010
- Original name: RelayRides
- Rebranded to Turo in 2015
- Headquartered in San Francisco, California
- Works as a peer-to-peer car-sharing marketplace
Turo remains a major name in car sharing because it connects vehicle owners with renters through a flexible marketplace model. For headquarters, support, and media needs, the official online channels are the most useful starting point.