Habit Burger is headquartered in Irvine, California, and its main corporate office is the place to start for official company contact information.
Known for its charbroiled burgers, fresh ingredients, and fast-casual format, Habit Burger operates as part of a larger restaurant brand with public channels for customer service, media, and general corporate questions. If you need to reach the company, it helps to know the right office or department before sending a request.
Below you’ll find the key headquarters details, contact options, and a quick company background to help you get to the right place faster.
Habit Burger headquarters quick facts
| Item | Details |
|---|---|
| Headquarters | 20 Pacifica, Suite 300, Irvine, CA 92618, USA |
| Primary phone | 1-949-251-2080 |
| Customer service phone | 1-800-838-9136 |
| Official website | Habit Burger Grill |
| Customer contact form | Habit Burger customer service form |
| Headquarters city | Irvine, California |
| Parent company | Yum! Brands |
How to contact Habit Burger
The most direct way to reach Habit Burger depends on the issue. For customer complaints, service problems, or refund questions, the customer service phone line and contact form are the strongest starting points. For general corporate questions, the headquarters phone number and official website are the best public options.
Official primary contact: the customer service contact form on the company website.
Best for urgent issues: the customer service phone line.
Best for written documentation: the online contact form.
Official contact routes
- Headquarters phone: 1-949-251-2080
- Customer service phone: 1-800-838-9136
- Customer service form: Submit a request through Habit Burger
- Website: habitburger.com
Best way to reach the right department
Habit Burger’s public contact options are fairly straightforward, but the best route changes based on the issue. Use the customer service form when you want a record of the exchange. Use the phone number when timing matters. Start with the store location when the problem is tied to a specific restaurant visit, such as a missing item, order mistake, or lost property.
| Issue type | Best contact path | Why it helps |
|---|---|---|
| Food quality complaint | Customer service form or phone line | Creates a documented record and lets you explain the order clearly |
| Refund request | Customer service form | Best for including receipt details and photos |
| Missing item or wrong order | Store first, then customer service | The restaurant can often resolve simple order issues faster |
| Lost item | Store directly | Lost-and-found questions are usually handled at the location level |
| General corporate question | Headquarters phone or website contact options | Routes the question to the corporate side of the business |
| Media request | Official website contact path | Written requests are easier to route internally |
Escalation ladder for unresolved issues
If the first contact does not solve the problem, keep the escalation process simple and organized.
- Start with the store if the issue happened at a specific restaurant. Ask for the manager and keep the conversation focused on the order, receipt, and time of visit.
- Move to customer service through the online form or the 1-800 number if the store cannot resolve it or if you need a broader corporate review.
- Escalate in writing by resubmitting the case with clear documentation, prior ticket numbers, and supporting details if the first response is incomplete.
Have this ready before contacting Habit Burger again:
- Receipt or order confirmation
- Store location and visit time
- Order number, if available
- Photos of the item or packaging
- Prior case or ticket reference
- Refund amount requested, if applicable
Leadership snapshot
Habit Burger has been led by a corporate team focused on restaurant operations, marketing, finance, and brand growth. Publicly listed executives in the provided company profile include:
- CEO: Russ Bendel
- COO: Jennifer Smith
- CFO: Steve McKinnon
- VP of Marketing: Aaron Grossman
- VP of Operations: Dennis Melton
These roles reflect the company’s restaurant-side priorities: consistent food quality, service standards, store operations, and brand presentation.
What Habit Burger does
Habit Burger Grill is a fast-casual restaurant chain known for charbroiled burgers and a menu that also includes salads, chicken sandwiches, and a veggie burger. The best-known item is the Charburger, served as a freshly grilled patty on a toasted bun.
The brand also highlights fresh, never frozen ingredients and Habit Sauce, which has become one of its signature menu features.
Short history and brand background
Habit Burger Grill was founded in 1969 by Brent “Skip” Krotz in Santa Barbara, California. The first restaurant quickly became a local favorite because of its charbroiled burgers and family-friendly atmosphere.
The company later expanded beyond Santa Barbara, and in 2014 it was acquired by Yum! Brands, the parent company of Taco Bell and KFC. The chain has since grown to more than 300 locations across the United States.
Helpful official resources
- Official Habit Burger website for menu, brand updates, and general company information
- Customer service contact form for complaints, refund questions, and feedback
- Official social channels can be useful for general brand updates, but they are secondary to the customer service form for support needs
Related company pages
If you are comparing corporate contact pages for other restaurant and consumer brands, these pages may also be useful:
- Chick-fil-A headquarters information
- Dave & Buster’s headquarters information
- Roche Brothers headquarters information
Frequently asked questions
Where is Habit Burger headquarters located?
Habit Burger headquarters is in Irvine, California, at 20 Pacifica, Suite 300, Irvine, CA 92618, USA.
What is Habit Burger’s corporate phone number?
The headquarters phone number listed for Habit Burger is 1-949-251-2080.
How do I contact Habit Burger about a complaint?
The best options are the customer service phone line, 1-800-838-9136, or the customer service contact form on the official website.
Can I tour Habit Burger headquarters?
Public tours are not currently offered at the headquarters.
Who owns Habit Burger Grill?
Habit Burger Grill is owned by Yum! Brands.
Habit Burger headquarters contact summary
For quick contact, start with the official customer service form if you need a written record, or call the customer service phone line if the issue is urgent. For corporate background, leadership details, and general company information, the Irvine headquarters and official website are the most useful public references.