H-E-B is headquartered in San Antonio, Texas, and its corporate office is the main hub for store operations, distribution, and customer service oversight. For general inquiries, the corporate office phone number is (210) 938-8000.
The company’s headquarters address is 646 South Flores Street, San Antonio, TX 78204, United States. If you need help with a store issue, customer service concern, media request, or career question, the most useful contact route depends on the type of request and how quickly you need a response.
H-E-B is one of the best-known grocery retailers in Texas, with stores across Texas and Mexico. It remains privately held and is closely associated with a customer-first reputation, local community support, and a strong regional presence.
H-E-B Headquarters Quick Facts
- Headquarters: 646 South Flores Street, San Antonio, TX 78204, United States
- Corporate phone: (210) 938-8000
- Customer service: 1-800-432-3113
- Official website: heb.com
- Careers: H-E-B careers
- Business profile: Privately held grocery retailer
- Primary market: Texas, with operations in Mexico
How to Contact H-E-B Corporate Headquarters
If you need to reach H-E-B directly, start with the contact method that best fits your issue. The corporate office number is useful for general questions, while the customer service line is usually the better option for store-level problems.
| Contact path | Best for | Confidence label |
|---|---|---|
| (210) 938-8000 | General corporate inquiries, office routing, and broad company questions | Official primary contact |
| 1-800-432-3113 | Product concerns, store service issues, order problems, and customer support | Official customer support contact |
| heb.com | Store information, online ordering, support pages, and department routing | Official written resource |
| 646 South Flores Street, San Antonio, TX 78204 | Formal mail, correspondence, and corporate records | Official mailing address |
What to use for common issues
- Store complaint or service issue: Call customer service first.
- Product quality concern: Use customer service so the issue is logged with the right team.
- Billing or order dispute: Keep your receipt or order details handy and contact customer service in writing if possible.
- Employment question: Use the careers page, not the general office line.
- Media request: Use H-E-B’s newsroom or press contact path on the official site.
- Investor question: H-E-B is privately held, so public investor channels are limited.
Best Order to Try When the First Contact Does Not Solve It
For a store problem or customer issue, use a simple escalation ladder so the matter stays organized and traceable.
- First step: Contact customer service at 1-800-432-3113 and explain the issue clearly.
- Second step: Save the case number, receipt, order confirmation, or store details, then follow up through the official website or mail if you need written documentation.
- Third step: If the matter still is not resolved, ask for the issue to be reviewed by the appropriate corporate department.
For written follow-up, mail correspondence to the San Antonio headquarters and include all supporting documentation. That is often the clearest route for complaints that involve dates, times, refunds, or repeated service failures.
What to gather before contacting H-E-B again
- Receipt or order number
- Store location
- Date and time of the issue
- Names of employees or departments involved, if known
- Photos or screenshots, if relevant
- Previous ticket or case reference
H-E-B Executive Snapshot
H-E-B’s leadership has played a major role in its long-term growth and its reputation for customer service and community support.
- Charles C. Butt — Chairman & CEO
- Martin A. (Marty) M. Ramirez — President & Chief Operating Officer
- Other key leaders: Human resources, logistics, marketing, and IT executives help manage company operations across the business.
Charles Butt has led the company for many years and is closely associated with H-E-B’s growth, expansion, and customer-focused culture. Marty Ramirez oversees operations and helps maintain standards across the retail network.
What H-E-B Does
H-E-B is a grocery retailer with a broad range of food and household products, store services, and private-label offerings. The company operates more than 400 stores across Texas and Mexico and is known for combining large-scale retail operations with a strong local presence.
Its business includes retail grocery, distribution, customer service, online ordering, and convenience-focused shopping services. H-E-B has also developed a strong set of house brands, including H-E-B Organics and H-E-B Select Ingredients.
Private-label and store brands
- H-E-B Organics
- H-E-B Select Ingredients
- Prepared meals and fresh food offerings
Short History of H-E-B
H-E-B was founded in 1905 by Florence Butt in Kerrville, Texas. The company began with a small store called the “C.C. Butt Grocery Store,” and later expanded under Howard E. Butt, who took over in 1928.
The headquarters moved to San Antonio in 1927, where the company continued to grow into one of the largest grocery retailers in the United States. Over time, H-E-B expanded its store base, added new service models, and became known for online ordering and curbside pickup.
Today, the company remains privately held and continues to emphasize community support, local jobs, and charitable giving.
Helpful Official Resources
- Main website: heb.com
- Careers: Use the official jobs page for store, warehouse, and corporate opportunities.
- Customer support: Use the company’s support section for product and service questions.
- Newsroom: Use official company news pages for press updates and media access.
Related Company Profiles
If you are comparing major headquarters pages across Texas-based companies, these profiles may also be useful:
- Energy Transfer headquarters details
- Kinder Morgan headquarters details
- Plains All American Pipeline headquarters details
Frequently Asked Questions
Where is H-E-B headquarters located?
H-E-B is headquartered at 646 South Flores Street, San Antonio, TX 78204, United States.
What is the H-E-B corporate phone number?
The H-E-B corporate office phone number is (210) 938-8000.
What is the best number for customer service?
The customer service number listed for H-E-B is 1-800-432-3113.
Is H-E-B publicly traded?
No. H-E-B is a privately held company.
What is the best way to contact H-E-B about a store issue?
Start with customer service, then follow up with written documentation if the issue is not resolved.
Does H-E-B have careers information online?
Yes. H-E-B posts job opportunities on its official careers page.
Company Summary
H-E-B’s headquarters in San Antonio serves as the center of its grocery, distribution, and customer service operations. With a long history in Texas and a strong local identity, the company remains one of the most recognizable retail brands in the region.