El Pollo Loco’s headquarters is in Costa Mesa, California. The main office address is 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626, and the corporate phone number is +1 (714) 599-5000.
For most customer needs, the best starting point is the company’s official contact page. For restaurant-specific issues, the local location is usually the most direct route. Investor, media, and careers questions are handled through separate official pages, which makes it easier to reach the right team quickly.
El Pollo Loco is best known for citrus-marinated, fire-grilled chicken, fresh salsas, and family meals built around the brand’s signature cooking style. The details below cover headquarters contact information, leadership resources, brand background, and the most useful official paths for support and follow-up.
El Pollo Loco headquarters quick facts
| Item | Details |
|---|---|
| Headquarters | 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626, USA |
| Main phone | +1 (714) 599-5000 |
| Official website | elpolloloco.com |
| Investor relations | Investor Relations |
| Careers | Careers page |
| Newsroom | Newsroom |
| Customer contact | Contact page |
How to contact El Pollo Loco
If you need help from the company, the right contact path depends on the issue. Corporate phone lines are useful for general direction, but written forms and department-specific pages are usually better when you need a record of the request.
Best official contact paths by issue
| Issue | Best contact path | Why this route helps |
|---|---|---|
| Restaurant complaint, missing item, refund request, or order problem | Local restaurant contact details or the official contact page | The location that handled the order is usually the fastest path for order-level fixes. |
| General customer feedback | Official contact page | Good for comments, service feedback, and questions that do not belong to one restaurant. |
| Investor questions | Investor Relations | Best for shareholder information, governance materials, and company filings. |
| Media requests | Newsroom | Best for press materials, announcements, and journalist inquiries. |
| Job applications | Careers page | Best for current openings at restaurant or corporate level. |
| Nutrition and allergen questions | Nutrition information | Useful for ingredients, allergens, and menu details before ordering. |
Escalation ladder
- Start with the restaurant or the official contact page. This is the best first step for food quality, order accuracy, refunds, or service concerns.
- Move to the corporate phone line if the issue needs broader attention. This can help when a location is not resolving the matter or you need corporate direction.
- Use the investor or newsroom pages for non-customer issues. These channels are more useful for shareholder, media, or company-wide questions than for order problems.
What to have ready before you contact them again
- Receipt or order number
- Restaurant location and visit time
- Photos if food quality or packaging is part of the issue
- Invoice, ticket, or case number if you already contacted support
- Account email or membership details, if relevant
- Clear summary of what happened and what resolution you want
El Pollo Loco origin story
Founder and early days
El Pollo Loco, which means “The Crazy Chicken” in Spanish, was founded in 1974 by Juan Francisco Ochoa in Guasave, Sinaloa, Mexico. The brand started with a family recipe centered on citrus-marinated chicken and quickly built a following in northern Mexico.
In 1980, Ochoa brought the concept to the United States and opened the first U.S. El Pollo Loco restaurant on Alvarado Street in Los Angeles. The mix of fire-grilled chicken, fresh sides, and a casual restaurant experience helped the chain grow across California and nearby markets.
Today, the company remains identified with quality ingredients, traditional Mexican cooking techniques, and a welcoming dining atmosphere.
For more background, see the About Us page.
What El Pollo Loco is known for
El Pollo Loco’s menu is built around grilled chicken, but the brand’s appeal extends beyond its signature protein. Fresh preparation and family-style meals are central to the menu.
- Citrus-marinated, fire-grilled chicken: The signature item that defines the brand.
- Fresh salsas and guacamole: Prepared in-house daily at many locations.
- Family meals and bowls: Popular for groups, households, and easy weeknight meals.
- Lighter menu options: Salads, burritos, and lettuce-wrap tacos are available for diners seeking smaller portions or lighter choices.
- Community involvement: Many locations support local events, charities, and fundraisers.
Leadership and executive resources
El Pollo Loco is led from its Costa Mesa headquarters, where corporate teams oversee restaurant support, product development, marketing, and franchise operations. Leadership roles can change over time, so the company’s investor materials are the best place to check for the current executive lineup.
Common leadership positions listed by the company include President and Chief Executive Officer, Chief Financial Officer, and Chief Marketing Officer. For the latest management information, use the leadership page.
Leadership snapshot
- Corporate office location: Costa Mesa, California
- Primary business focus: Quick-service restaurant operations
- Key oversight areas: Marketing, operations, finance, restaurant support, and franchise activity
Careers and job opportunities
El Pollo Loco hires for both restaurant and corporate roles. Openings may include entry-level crew positions, shift leaders, store managers, and office-based jobs in departments such as marketing, finance, and operations.
The most reliable place to look is the official Careers page. Some franchise-owned restaurants may also accept applications in person.
Typical hiring paths
- Restaurant roles: Cashier, cook, shift leader, assistant manager, and store manager
- Corporate roles: Marketing, finance, operations, and related office functions
- Application methods: Online portal, in-person application at select locations, and third-party job boards when listings are reposted
Benefits can vary by location and ownership structure, but potential perks may include pay, scheduling flexibility, training, meal discounts, and benefits for qualifying positions.
Helpful official resources
- Main website
- Customer contact page
- Restaurant locator
- Nutrition and allergen information
- Newsroom
- Investor Relations
- Careers page
Social channels and secondary public escalation
Official social accounts are usually better for updates than for resolving account-level or order-level problems, but they can be useful secondary touchpoints if you want to follow announcements or send a brief public nudge.
- Facebook — official brand updates
- X — secondary public channel for brand notices
- Instagram — menu, promotions, and community content
Related companies and brand context
El Pollo Loco sits in the fast-casual restaurant space and is often compared with other chicken-focused brands. For a look at another major chicken chain with corporate contact details, see Chick-fil-A headquarters information.
Readers comparing company structure across industries may also find it useful to look at a larger enterprise-style headquarters profile such as Walt Disney headquarters and studio history.
Frequently asked questions
Where is El Pollo Loco headquarters located?
El Pollo Loco headquarters is located at 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626, USA.
What is El Pollo Loco’s corporate phone number?
The main corporate phone number listed for El Pollo Loco is +1 (714) 599-5000.
How do I contact El Pollo Loco about a refund or complaint?
Start with the restaurant where the issue occurred or use the official contact page. Have your receipt, location, and visit details ready.
Where can I find El Pollo Loco jobs?
Current openings are listed on the company’s Careers page.
Does El Pollo Loco have investor relations information?
Yes. Investor materials are available through the company’s official Investor Relations page.
Final thoughts
El Pollo Loco’s headquarters in Costa Mesa serves as the company’s central corporate office, and its official channels make it straightforward to reach the right team for most needs. Whether you are trying to resolve a restaurant issue, review leadership information, explore a job opening, or check investor materials, the company’s website, contact page, and department-specific resources are the most useful starting points. It also helps to understand energy transfer headquarters address, corporate office, phone number & contact information.
For customers, the fastest route is usually the restaurant itself or the contact page. For business, media, and employment questions, the official corporate pages provide the most direct path.