DoorDash is a San Francisco-based delivery platform that connects customers with local restaurants and businesses. For people trying to reach the company, the most useful starting point is the corporate office in San Francisco, followed by the right support channel for the issue at hand.
DoorDash serves customers, merchants, and Dashers through separate contact paths, so choosing the right one can save time. The sections that follow cover the headquarters address, general phone number, leadership, official support options, and a few helpful company details for customers, job seekers, and business partners. It also helps to understand energy transfer headquarters address, corporate office, phone number & contact information.
DoorDash Headquarters Quick Facts
DoorDash’s corporate headquarters is in San Francisco, California.
- Headquarters address: 303 2nd Street, Suite 800, San Francisco, CA 94107, United States
- General phone number: (855) 973-1040
- Office note: The headquarters reflects DoorDash’s focus on collaboration and technology, with open workspaces and modern systems supporting the business.
How to Contact DoorDash
The best contact method depends on whether you are a customer, a Dasher, a merchant, or a business contact. DoorDash routes many issues through its app and support portals first, which is usually the fastest way to get help.
| Issue type | Best contact path | What it is best for |
|---|---|---|
| Customer order issues | App or website Help section | Missing items, payment questions, refunds, order status, account issues |
| General customer questions | (855) 973-1040 | General inquiries and order-related support |
| Dasher issues | Dasher app Help tab | Earnings, delivery problems, app troubleshooting, account support |
| Active Dasher support | (855) 431-0459 | Direct support for active drivers |
| Non-urgent email support | [email protected] | General non-urgent customer inquiries |
| Dasher email support | [email protected] | Non-urgent Dasher questions |
Customer Support
Customers should start with the Help section in the DoorDash app or website. From there, the issue can be matched to the correct category, such as an order problem, account concern, or payment question. In many cases, that route is faster than calling first.
For phone support, DoorDash lists (855) 973-1040 as the general customer service number. The company also notes that representatives are available 24/7 for order-related help.
Dasher Support
Dashers have a separate support path through the Dasher app. This is the preferred route for delivery questions, earnings issues, and app troubleshooting. DoorDash also lists (855) 431-0459 as the direct line for active drivers.
For written support, Dashers can use [email protected] for non-urgent matters. Some cities also have support hubs, sometimes called Greenlight Hubs, where Dashers can get in-person help when available.
Merchant and Business Support
Merchants can use DoorDash’s official merchant resources for partnership and platform support. The merchant portal is the best starting point for businesses that want to learn about delivery partnerships, onboarding, or account-related questions. The DoorDash for Merchants page is the most relevant official resource for that purpose.
For broader company information, the main website and help center are the most useful public entry points. The DoorDash Help Center is especially helpful for common customer and Dasher questions.
Executive Snapshot
DoorDash is led by a founding team that has remained closely tied to the company’s growth and product direction.
- Tony Xu — Co-Founder and Chief Executive Officer
- Prabir Adarkar — Chief Financial Officer
- Stanley Tang — Co-Founder and Chief Product Officer
- Andy Fang — Co-Founder and Chief Technology Officer
Tony Xu co-founded DoorDash in 2013. The company’s leadership emphasizes platform growth, product development, and support for local commerce.
What DoorDash Does
DoorDash connects customers with local restaurants and businesses through its delivery platform. It also serves merchants and drivers, giving each group its own set of tools and support channels.
The company’s services extend beyond standard restaurant delivery. DoorDash also supports subscription and marketplace features such as DashPass, and it has community-oriented initiatives such as Project DASH, which supports food recovery efforts.
Main business areas
- Customer delivery: Restaurant and local business orders
- Merchant services: Delivery and platform tools for businesses
- Dasher support: Resources for drivers completing deliveries
- Subscriptions and programs: DashPass and Project DASH
Short Company History
DoorDash was founded in 2013 by Tony Xu, Stanley Tang, Andy Fang, and Evan Moore while they were students at Stanford University. The company first operated under the name “Palo Alto Delivery” before rebranding as DoorDash.
Since then, DoorDash has expanded across the United States and into international markets including Canada, Australia, Japan, and Germany. It has also grown through major milestones such as its 2020 public offering and its 2021 acquisition of Wolt.
- 2013: Founded in California
- 2018: Surpassed Uber Eats in U.S. market share
- 2020: Went public via IPO
- 2021: Acquired Wolt
Helpful Official Resources
- Official website: doordash.com
- Help Center: DoorDash Help Center
- Merchant portal: DoorDash for Merchants
- Careers: DoorDash Careers
- Social media: DoorDash’s official accounts on X, Facebook, and Instagram can be used as secondary public channels for updates
For job seekers, the careers page is the best place to review open roles and hiring information. For media inquiries or investor questions, use the company’s official corporate channels on the main site rather than customer support. That makes more sense once you compare kinder morgan headquarters address, corporate office, phone number & company information.
Related Company Context
DoorDash competes with other large delivery platforms, including Uber Eats, Grubhub, and Instacart. These companies overlap in delivery and marketplace services, but each has its own operating model and customer focus.
Frequently Asked Questions
Where is DoorDash headquartered?
DoorDash is headquartered at 303 2nd Street, Suite 800, San Francisco, CA 94107, United States.
What is DoorDash’s main phone number?
The general phone number listed for DoorDash is (855) 973-1040.
How do I contact DoorDash about an order?
The fastest route is usually the Help section in the DoorDash app or website. That section lets you select the issue type and follow the support prompts.
How do Dashers contact DoorDash?
Dashers can use the Help tab in the Dasher app or call (855) 431-0459 for direct support.
Does DoorDash have a merchant portal?
Yes. Merchants can use DoorDash for Merchants to learn about partnerships and business support options.
Can I contact DoorDash through social media?
Yes, DoorDash’s official social accounts can be used as secondary public channels for updates or general visibility, but support channels are usually better for account-specific issues.