Consumer Cellular is one of the leading wireless service providers in the United States, known for its affordable, no-contract cell phone plans designed specifically for seniors and budget-conscious consumers. Founded in 1995, the company has built a reputation for outstanding customer service and flexible plans that cater to users who don’t need unlimited everything but still want reliable coverage.
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Below, you’ll find key details about Consumer Cellular’s history, headquarters, career opportunities, and customer support information.
Consumer Cellular Origin Story
Founder & Early Days
Consumer Cellular was founded in 1995 by John Marick and Greg Pryor in Portland, Oregon. Their mission was simple: provide affordable, straightforward wireless service without the hassle of contracts or hidden fees. At a time when most carriers focused on locking customers into long-term commitments, Consumer Cellular went in the opposite direction, targeting seniors and light cell phone users who just needed dependable service at a fair price.
From the very beginning, Consumer Cellular prioritized customer service and flexibility. Unlike major wireless carriers that pushed unlimited plans, the company introduced budget-friendly options with lower data limits, allowing users to pay only for what they needed. This model quickly caught on, and by the 2000s, Consumer Cellular had become a trusted name in the wireless industry.
Growth & Expansion
A major turning point came in 2008 when Consumer Cellular partnered with AARP, offering exclusive discounts to AARP members. This strategic move solidified the company’s reputation as the go-to carrier for seniors and retirees, helping it expand its customer base rapidly.
Over the years, Consumer Cellular continued to grow, leveraging AT&T and T-Mobile’s networks to provide nationwide coverage without the high costs associated with big-name carriers. By 2020, the company had more than 4 million subscribers and was consistently ranked as one of the top mobile service providers for customer satisfaction.
Interesting Facts About Consumer Cellular
- No Towers, Just Service: Consumer Cellular doesn’t own any cell towers—it operates as a mobile virtual network operator (MVNO), using AT&T and T-Mobile’s infrastructure to provide nationwide coverage.
- AARP Partnership: The company has been an exclusive wireless provider for AARP since 2008, offering special discounts and perks to members.
- Bring Your Own Phone: Unlike some carriers that require customers to buy new devices, Consumer Cellular allows users to bring their existing phones, making it easy to switch without extra costs.
- Customer Service Excellence: The brand is consistently rated one of the top wireless providers for customer satisfaction, with multiple J.D. Power awards to back it up.
- Private Equity Acquisition: In 2020, Consumer Cellular was sold to private equity firm GTCR for $2.3 billion, marking a new chapter in its growth and expansion.
For more details on the company’s background, visit the official Consumer Cellular website:
Consumer Cellular Official Website
Exploring Consumer Cellular Headquarters
Where Is the Consumer Cellular Headquarters?
Consumer Cellular’s corporate headquarters is located in Scottsdale, Arizona, where the company manages customer service, billing, marketing, and network partnerships.
Address:
Consumer Cellular Headquarters
12447 N 135th St,
Scottsdale, AZ 85259, USA
Phone Number:
+1 (888) 345-5509
Official Consumer Cellular Website:
www.consumercellular.com
Tour the Headquarters
Consumer Cellular’s headquarters isn’t open to the public for tours, but the company does operate call centers across multiple locations, including Arizona and Oregon. If you want to see the company’s culture in action, you can follow their social media channels or check out employee reviews on sites like Glassdoor.
Leadership at Consumer Cellular
Consumer Cellular Executives
Since its acquisition by GTCR in 2020, Consumer Cellular’s leadership has focused on expanding its customer base while maintaining its reputation for excellent service. Some of the key executives include:
- Chief Executive Officer: Ed Evans
- Chief Operating Officer: Greg Pryor
- Chief Marketing Officer: Erin Lithgow
- Chief Financial Officer: Andrew Smith
Leadership Philosophy
Consumer Cellular’s leadership has always prioritized three key values:
- Affordability: Keeping wireless service budget-friendly for customers.
- Customer Service: Providing a hassle-free experience with U.S.-based customer support.
- Flexibility: Offering plans that adapt to users’ needs rather than forcing them into contracts.
Consumer Cellular Careers & Opportunities
How to Find Open Positions
Consumer Cellular offers career opportunities in several areas, including customer support, technical support, marketing, and IT. Open positions are typically available in:
- Call centers in Phoenix, Arizona, and Redmond, Oregon
- Corporate offices in Scottsdale, Arizona
- Remote work opportunities for customer service representatives
How to Apply
- Online: Visit the Consumer Cellular Careers Page to browse job openings and submit applications.
- LinkedIn & Job Boards: The company frequently posts new job listings on Indeed, Glassdoor, and LinkedIn.
- In-Person Applications: Some call centers allow walk-in applications. Check with the nearest location before visiting.
Employee Benefits
Consumer Cellular offers competitive benefits, including:
- Medical, dental, and vision insurance
- 401(k) retirement plans with company match
- Paid time off and holiday pay
- Employee discounts on mobile plans
- Performance-based bonuses
For a full list of benefits, visit the careers page during your application process.
How to Contact Consumer Cellular
Customer Support & Feedback
Consumer Cellular is known for its U.S.-based customer service, making it easy to reach a representative for assistance.
Phone Support:
- General Support: +1 (888) 345-5509
- Business Hours: Monday–Friday, 5 AM–6 PM PST; Saturday–Sunday, 6 AM–5 PM PST
Online Support:
- Visit the Consumer Cellular Contact Page to submit inquiries or use the live chat feature.
Common Support FAQs
- Billing Issues? Log in to your account on the Consumer Cellular website to check your statement or update payment details.
- Need to Cancel Service? Call customer support directly. There are no cancellation fees, but you must request to close your account.
- Lost Your Phone? Contact support immediately to suspend service and discuss replacement options.
Main Competitors
Consumer Cellular operates in a highly competitive market, facing off against both major carriers and other MVNOs. Here are some of its top competitors:
T-Mobile (Metro by T-Mobile)
Metro offers prepaid plans with unlimited data, making it a strong alternative for budget-conscious users who need more data.
Verizon (Visible)
Verizon’s Visible brand is a direct competitor, offering affordable unlimited plans with 5G access.
AT&T (Cricket Wireless)
Cricket Wireless is another MVNO using AT&T’s network, known for its family-friendly plans and retail store availability.
Mint Mobile
Mint Mobile, owned by T-Mobile, provides some of the lowest-cost wireless plans with bulk pricing options for users who prepay.
TracFone (Straight Talk)
Straight Talk is a prepaid brand offering flexible plans and coverage on multiple networks, including Verizon, AT&T, and T-Mobile.
Final Words on Consumer Cellular
Consumer Cellular has carved out a niche in the wireless industry by prioritizing affordability, flexibility, and top-notch customer service. Whether you’re a senior looking for a simple plan, someone who wants to avoid contracts, or just need a reliable budget carrier, Consumer Cellular continues to deliver.
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