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Charleys Philly Steaks is a renowned American restaurant chain celebrated for its freshly prepared cheesesteaks, loaded gourmet fries, and refreshing real-fruit lemonades. Established in 1986 near The Ohio State University campus, the brand has expanded globally, delighting customers with its commitment to quality and flavor.
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Below, you’ll find key information about Charleys’ headquarters, an overview of the brand’s history, career opportunities, and resources for fans eager to learn more or get in touch.
Charleys Origin Story
Founder & Early Days
In 1985, while attending The Ohio State University, Charley Shin tasted his first Philly cheesesteak during a trip to Philadelphia. Inspired by the experience, he decided to bring the flavors back to Columbus, Ohio. With his mother’s support and a $48,000 investment, Shin opened the first Charleys location in 1986, a modest 450-square-foot space near campus. The restaurant quickly became a hit among students, known for its made-to-order cheesesteaks and friendly service.
Over the years, Charleys expanded through franchising, opening locations across the United States and internationally. The brand has remained dedicated to using premium ingredients and delivering a consistent, high-quality dining experience.
Interesting Facts About Charleys
- Global Presence: As of 2022, Charleys operates nearly 700 locations in 47 U.S. states and 16 countries worldwide.
- Menu Evolution: While famous for its cheesesteaks, select Charleys locations also offer chicken wings, fried appetizers, and frozen treats.
- Philanthropy: Through the Charleys Kids Foundation, the company supports programs that empower youth through education, food, and mentorship. Participating locations donate 10 cents from every combo meal sold to this cause.
For more background on the company’s history, visit the official Charleys website.
Exploring Charleys Headquarters
Where Is the Charleys Headquarters?
Charleys’ corporate offices are located in Columbus, Ohio. This is where the leadership team manages marketing, product development, and franchise operations for Charleys and other brands under GOSH Enterprises.
Address: 2500 Farmers Drive, Suite 140, Columbus, OH 43235, USA
Phone Number: +1 (614) 923-4700
Official Charleys Website: https://www.charleys.com
GOSH Enterprises Website: https://www.charleys.com/press-resources/
Tour the Headquarters
Charleys does not publicly offer tours of its corporate office. However, you can experience the brand’s culture by visiting any of its locations, where the focus is on delivering freshly prepared cheesesteaks and friendly service. For official statements and news, keep an eye on the Charleys Press Resources page.
Leadership at Charleys
Charleys Executives
Key leaders at Charleys include:
- Founder & CEO: Charley Shin
- President & CFO: Candra Alisiswanto
- Chief Marketing Officer: Brian Hipsher
Leadership Philosophy
From its inception, Charleys has emphasized core values such as:
- Quality: Sourcing premium ingredients and preparing them fresh to order.
- Community Engagement: Supporting local events and initiatives through the Charleys Kids Foundation.
- Consistency: Ensuring a uniform dining experience across all locations.
Charleys Careers & Opportunities
How to Find Open Positions
Charleys offers both restaurant-level and corporate-level positions:
- Restaurant Positions: Roles include cashier, cook, shift leader, and restaurant manager. Openings are typically posted on local job boards or on the official Charleys website.
- Corporate Positions: Opportunities in marketing, finance, and franchise development are listed on the Charleys Press Resources page.
How to Apply
- Online: Visit the official Charleys website to see current openings.
- In-Person: Some franchises accept applications on-site. Check with your local Charleys location for available positions.
Internal Promotions & Managerial Roles
Charleys often promotes from within, offering dedicated employees the chance to advance into leadership roles. Many franchise owners and corporate leaders began their careers as restaurant crew members, reflecting the brand’s commitment to developing talent.
Employee Benefits
Benefits can vary by location or franchise owner but may include:
- Competitive wages
- Flexible scheduling
- Paid training programs
- Management development opportunities
- Meal discounts
- Health and retirement benefits (for qualifying positions)
For the most accurate and updated benefits information, inquire directly with the franchise or corporate HR department during the application process.
How to Contact Charleys
How to Issue a Complaint or Provide Feedback
Charleys values customer feedback. If you have a concern or a complaint, you can reach out through:
- Phone: +1 (614) 923-4700
- Email/Contact Form: Visit the Charleys Contact Page to submit inquiries or feedback.
For issues related to a specific location, you can often find direct restaurant phone numbers on the Charleys Locations Page.
Common Support FAQs
- Lost an item at a Charleys restaurant? Contact the restaurant directly, as they typically handle lost & found items on-site.
- Requesting a refund? Have your receipt handy and contact the restaurant directly or use the online contact form to expedite the process. Include details about your visit and any supporting documents.
Resources for Charleys Enthusiasts
Stay connected with all things Charleys through these resources:
- Facebook: facebook.com/Charleys
- Instagram: @CharleysPhillySteaks
- Twitter: @Charleys
Follow them on social media for updates on new menu items, promotions, and special events.
Final Words on Charleys Headquarters
Charleys Philly Steaks has established itself as a leader in the fast-casual dining scene, focusing on fresh ingredients, friendly service, and community involvement. Whether you’re a long-time fan or new to their menu, understanding the company’s background, how to get in touch, and exploring career opportunities can enhance your overall Charleys experience.
Have a favorite Charleys menu item or a memorable story to share? Drop a comment below and let us know—you never know who might be inspired by your recommendation!