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Ace Hardware is a renowned American hardware retailers’ cooperative, celebrated for its extensive range of products, personalized customer service, and community-focused approach. Established in 1924 in Chicago, Illinois, Ace has grown into a global network of independently owned stores, each dedicated to serving the unique needs of their local communities.
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Below, you’ll find key information about Ace Hardware’s headquarters, an overview of the company’s history, career opportunities, and resources for those looking to learn more or get in touch.
Ace Hardware Origin Story
Founders & Early Days
In 1924, a group of Chicago hardware store owners—Richard Hesse, E. Gunnard Lindquist, Frank Burke, and Oscar Fisher—joined forces to increase their buying power and compete more effectively with larger stores. They named their venture “Ace” after the ace fighter pilots of World War I, symbolizing their determination to overcome challenges. This collaboration allowed individual stores to purchase merchandise in bulk, ensuring competitive pricing and a wide selection for customers.
Over the decades, Ace Hardware expanded through a cooperative model, enabling independent retailers to own and operate their stores while benefiting from collective resources. This approach facilitated growth across the United States and internationally, establishing Ace as a trusted name in the hardware industry.
Interesting Facts About Ace Hardware
- Global Presence: As of 2022, Ace operates over 5,700 stores in approximately 60 countries, making it one of the largest hardware cooperatives worldwide. en.wikipedia.org
- Employee-Owned Cooperative: In 1973, Ace transitioned to a retailer-owned cooperative, meaning the individual store owners are the company’s shareholders, fostering a strong sense of community and shared purpose. en.wikipedia.org
- Customer Satisfaction: Ace Hardware has consistently ranked high in customer satisfaction. In 2016, J.D. Power ranked Ace “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the tenth consecutive year. en.wikipedia.org
- Innovative Store Model: In 2024, Ace announced the “Elevate Ace” initiative, investing over $1 billion to transform nearly 5,000 store locations. This new model features showrooms, enhanced product assortments, and improved customer service, aiming to create a unique in-store shopping experience. the-sun.com
For more background on the company’s history, visit the official Ace Hardware About Us page.
Exploring Ace Hardware Headquarters
Where Is the Ace Hardware Headquarters?
Ace Hardware’s corporate headquarters is located in Oak Brook, Illinois. This central office oversees operations, marketing, product development, and support for the vast network of Ace stores globally.
Address: 2200 Kensington Court, Oak Brook, IL 60523, USA
Phone Number: +1 (630) 990-6600
Official Ace Hardware Website: https://www.acehardware.com
Tour the Headquarters
While Ace Hardware does not offer public tours of its corporate headquarters, the company’s culture and values are evident in each of its independently owned stores. Visiting a local Ace store provides insight into the brand’s commitment to helpful service and community engagement. For official statements and news, you can visit the Ace Hardware Newsroom.
Leadership at Ace Hardware
Ace Hardware Executives
Ace Hardware’s leadership team is dedicated to supporting its network of independent retailers and ensuring the company’s continued growth and success. Key leaders include:
- President and CEO: John Venhuizen
- Chairman of the Board: Steven Burggraf
For the most up-to-date information on Ace Hardware’s leadership, please refer to the company’s official communications.
Leadership Philosophy
Ace Hardware’s leadership emphasizes:
- Entrepreneurial Spirit: Empowering independent store owners to make decisions that best serve their local communities.
- Customer Focus: Prioritizing exceptional service and personalized assistance to meet diverse customer needs.
- Community Engagement: Encouraging stores to actively participate in and support their local communities.
Ace Hardware Careers & Opportunities
How to Find Open Positions
Ace Hardware offers a variety of career opportunities at both the store and corporate levels:
- Store Positions: Roles such as sales associate, cashier, and store manager are available at independently owned Ace stores. Opportunities can be found by visiting local store websites or inquiring in person.
- Corporate Positions: Positions in departments like marketing, finance, and supply chain are available at the corporate headquarters. Current openings are listed on the Ace Hardware Careers page.
How to Apply
- Online: Visit the Ace Hardware Careers page to explore current corporate job openings and submit applications.
- In-Person: For store-level positions, visit your local Ace Hardware store to inquire about available opportunities and the application process.
Employee Benefits
Benefits at Ace Hardware may include:
- Competitive compensation
- Comprehensive health and wellness programs
- Retirement savings plans
- Professional development and training opportunities
- Employee discounts
Specific benefits can vary based on position and location. It’s advisable to consult with the hiring manager or human resources representative during the application process for detailed information.
How to Contact Ace Hardware
Providing Feedback or Inquiries
Ace Hardware values customer feedback and offers several ways to get in touch:
- Phone: +1 (866) 290-5334
- Online Contact Form: Accessible via the Ace Hardware Customer Service page
For location-specific inquiries, you can find contact information for individual stores using the Store Locator.
Common Support FAQs
- Lost an item at an Ace Hardware store? Contact the specific store directly, as they manage lost and found items on-site.
- Requesting a refund? Have your receipt available and reach out to the store where the purchase was made or use the online contact form, providing details of your transaction.
Resources for Ace Hardware Enthusiasts
Stay connected with Ace Hardware through various channels:
- Facebook: facebook.com/acehardware
- Twitter: twitter.com/AceHardware
- Instagram: instagram.com/acehardware
Following these accounts will keep you informed about new products, promotions, and community events.
Final Words on Ace Hardware
Ace Hardware has built a reputation as “The Helpful Place” by focusing on personalized service, quality products, and community involvement. Whether you’re tackling a DIY project or seeking expert advice, Ace’s network of independent retailers is equipped to assist. Understanding the company’s background, leadership, and how to connect can enhance your experience with this trusted brand.
Have a favorite Ace Hardware story or product recommendation? Share your experiences in the comments below—we’d love to hear from you!